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US Technologies is a customer focused,
friendly company that does all it can to make your
experience with us a pleasant one. We develop our processes
and practices around what's best for our customers…as
you are our #1 concern, each and every day.
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UST
Contact Information:
We welcome your inquiries and comments. Contacting UST is quick,
easy and convenient. Please click here to get
complete UST contact information.
If you prefer, please complete
a UST Customer Inquiry Form by clicking here.
The form will be sent to our customer care support team to assist
in your inquiry. |
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Sending
items in for repair:
Sending product in for repair to UST is fast and easy. Below are our return procedures
and other important links and information. |
Please use any one of
the following methods in sending
back your item(s) for repair:
 Your
company generated purchase order
A
US Technologies quote form received from
our sales department (click
here to contact us)
The
US Technologies Repair Return Form (click
here this form)
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The following minimum information
must be completed on any one of the
documents listed above for us to
process your product for repair:
Company
Name and full billing address
Your
contact name and telephone
number
Complete
Ship to address (if
different from bill
to information)
Your
purchase order number
Quantity
of each item returned for repair
with respective part number(s)
and price(s)
How
you would like the product to be
shipped back to you and if applicable,
your carrier shipping account
number for billing. Items
will be shipped back UPS
ground if no carrier information
is provided.
(see below
for shipping explanation)
Level
of Service requested (see below
for service explanation)
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Shipping
Information:
Our standard program is to
ship your items back to you via UPS ground
and prepay/ add to your invoice for the shipping
amount. There is a nominal handling fee charged
when we prepay and add.
If you prefer, please provide us your carrier of choice (and type of service…I.e
next day, 2 nd day, etc) and your shipping account number. We will charge your
account accordingly and no handling charge will be incurred. Please note that
choosing an expedited shipping method does not mean your repair is done faster
than our normal service… it only refers to how the product will be shipped after
repair. |
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Levels
of Service Information:
We request that you indicate
the level of service on any one of the three
forms that you send in with your items for
repair. Items with out indication will be
repaired within our standard repair time.
It is important that you read our Level of
Service options below as it can dramatically
impact the time and cost of the repair.
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Standard
Repair
Standard Repair typically takes up to 15 business days from the time we
have received your items. Please note that the time to repair a product
varies on the level of repair needed, the age of the product and the availability
of any required parts and documentation.
Rush Repair
Rush Repair is our guarantee that as long as parts are readily available,
we will have your item repaired and on its way to you within 2 business
days of receiving it. You will need to add 50% extra to
the standard repair charge for this service…plus it must meet a $100 charge
minimum. Rush repair is done on a best effort basis and may be delayed
for circumstances out of our control.
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Advanced
Exchange:
UST offers the availability
of Advanced Exchange to accounts that have
special requirements. Please contact
UST to learn more about
this service. With the Advanced Exchange
service we will ship you a replacement unit
upon our receipt of a purchase order from
your company requesting the exchange and
we provide sufficient time for you to ship
the defective item back to UST. This service
is contingent on us having the unit in stock
at the time of your request. Remember, you
must contact
us in advance to see
if your company qualifies for this service. |
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Warranty:
For most products, UST warranties
its workmanship and parts up to one(1) year
from the date of repair and 90 days from
the date received on resale items. Custom
items and other types of product may have
different warranty periods. Please contact
UST if you have any
questions regarding warranty coverage.
If an item is deemed defective and UST is notified within the respective warranty period, UST will, at its option repair or replace the item at no charge or refund the original price or the original repair charge of the item. Damage as a result of negligence, misuse, tampering or acts of God are not included in the warranty. In no event shall UST be liable for consequential, incidental or special damages. Additionally, the customer agrees that any products returned as a warranty claim may incur additional charges if the repair being requested is not warranty related. UST retains the right to bill the customer at an amount not to exceed the original repair price, for non-warranty repair. Items within the warranty period require no special warranty paperwork, UST will take care of the administration for you. Please refer to customer
benefits for more information.
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Terms:
UST provides several methods
for payment of repair services. Open account
is available for customers upon verification
of credit references. We also allow repair
services to be paid via Mastercard or Visa.
Accounts without an open account or credit
card payment will have terms of C.O.D., company
check or other payment type on a pre-arranged
basis. Please contact us if you have any
questions regarding terms for your company. |
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© 2004-2013 US
Technologies | 1701 Pollitt Drive | Fair Lawn, New Jersey 07410
TEL: (800) 234-0862 -or- (201) 475-8700 / FAX:
(201) 475-8710
info@ustechnologies.com |
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